KOLZ Privacy Policy

1. Introduction

Vivavox Ltd trading as KOLZ (“KOLZ,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you sign up for our newsletter, optionally connect a self-custody crypto wallet for marketing purchases, or interact with our AI agents.

By using our website or services, you agree to this Privacy Policy.

This Policy is governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.

2. Data We Collect

• Email address – to send newsletters and promotional updates.
• Wallet address (optional) – if you connect a self-custody wallet to make a marketing-related purchase or redeem an offer.
• Technical data (minimal) – basic server logs such as IP address and browser type, collected automatically for security and site reliability.

You can interact with KOLZ AI agents on our site or on third-party platforms without signing in. These chats are not linked to your email address.

3. How We Use Your Data

• Send the newsletter and promotional emails you subscribe to.
• Process optional wallet-based transactions.
• Maintain basic site security and prevent abuse.

We do not sell your data or use it to train AI models.

4. Legal Basis

• Consent – when you subscribe to our newsletter or connect a wallet.
• Legitimate interest – to maintain minimal technical logs for security.

You may withdraw consent at any time by unsubscribing or emailing sales@kolz.chat.

5. Sharing Your Data

We do not sell your personal data.

We may share it only with trusted service providers that help us send emails or provide secure infrastructure. These providers act solely on our instructions, use your data only for the intended purpose, and must keep it secure.

6. Data Retention

• Newsletter data – kept until you unsubscribe or request deletion.
• Wallet and transaction data – kept only as long as needed to complete a transaction and meet accounting or legal requirements.
• Server logs – typically kept no longer than 30 days for security and troubleshooting.

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

• Access or request a copy of your personal data.
• Correct or update your email address.
• Unsubscribe or withdraw consent.
• Request deletion of your email or wallet information.

For users in the EU/EEA or UK, these rights include data portability and the right to complain to a data protection authority. For users in Singapore, these rights are provided under the Personal Data Protection Act (PDPA).

8. Cookies

Our website uses only essential cookies required for core functionality (such as keeping you logged in during a session). We do not use analytics or advertising cookies.

9. Data Security

We protect your data with strong technical and organizational measures, including:

• Encryption in transit (TLS/HTTPS).
• Secure, access-controlled hosting.
• Continuous monitoring and incident response procedures.

While no system is perfectly secure, we work to prevent unauthorized access, loss, or misuse.

10. International Data Transfers

Your data may be stored or processed on servers outside your country (including Singapore, the EU, and the US). Whenever data is transferred internationally, we use appropriate safeguards—such as contractual clauses—to ensure your data remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or a website notice. The “Last Updated” date shows the latest version.

12. Contact Us

For any questions or to exercise your privacy rights, please email: sales@kolz.chat